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Accessibility
Accessibility information
How guests with access needs can use the website, booking journey and property, and how to report a barrier.
Effective: 22 July 2026
1. Scope and legal status
The website supports the selection and booking of accommodation and is treated as part of the electronic-commerce journey for accessibility planning.Applicability of the microenterprise exemption under Article 4(1) of the Polish Accessibility Act: [COMPLETE: confirm whether the operator is a microenterprise exempt from the Polish Accessibility Act]. This website aims to remain usable regardless of whether an exemption applies.
2. Digital service
- Pages use structured headings, meaningful link labels, keyboard-operable controls, visible focus, responsive text and alternatives for informative images.
- The interactive map has a text address and an external-map alternative when the embed is unavailable or consent is declined.
- Cookie choices can be accepted, rejected or adjusted and can be reopened from the footer.
- The separate OnePageBooking service is part of the booking path. Please report any barrier encountered there so the hotel can assist and raise it with the provider.
3. How to use the service
Browse room information on this website, then use the direct-booking link to choose dates, guests, room/rate and payment details. If any step is inaccessible, contact the hotel for equivalent assistance. No surcharge is imposed merely for requesting an accessible communication method.
4. Physical access information
| Area | Verified information required |
|---|---|
| Entrance and route | [COMPLETE: describe the entrance, steps, ramps and door widths] |
| Lift and floors | [COMPLETE: describe lift access and the floors it serves] |
| Rooms and bathrooms | [COMPLETE: identify accessible room types and bathroom features, or state none] |
| Hearing, visual and communication support | [COMPLETE: describe available hearing, visual or communication support] |
5. Assistance and complaints
Tell us which page or booking step caused difficulty, the assistive technology/browser used if relevant, and the format or adjustment needed. Accessibility contact: [COMPLETE: email and phone for accessibility requests and complaints]. General contact: reservations@ahsm-krakow.com, +48 12 420 70 50.Where the Polish Accessibility Act applies, consumers may submit an accessibility complaint and, after the statutory process, may use the supervisory remedies provided by that Act. The hotel will respond in an accessible format on request.
6. Review
Accessibility is reviewed when the website, booking engine or property information changes. Confirmed barriers are prioritised according to their impact on completing a booking or obtaining essential stay information.
Need help?
Contact us about a booking, privacy, cookies or accessibility.